Payment Methods

We accept MasterCard, Visa, Visa Check Cards, personal checks, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. We do not accept wire transfers, personal invoicing, or C.O.D. Please note, if you send a personal check, please write your order number in the memo and there is a $25.00 returned check fee.

Order Change

If you wish to change your order (either by adding or canceling items to your order), we ask you notify us as soon as possible. You may contact us via e-mail at: information@woodflagcases.com or use our business phone. Requests via E-mail must include the following: First name, Last name, and E-mail Address (if submitted by online). This information must be identical to that which was submitted in the original order. Please include contact information if we have questions regarding this order change. Every effort will be made to accommodate this change providing your order has not been charged and/or shipped out. In the event that we ship your original unchanged order out after we received your documented order change, we assume full responsibility. You will not be charged return shipping in sending the item(s) back to us if necessary. However, if we receive your order change request after we ship your order, you may return the item(s) for the merchandise price less shipping costs.

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Order Cancellation

Please submit any cancellation via E-mail to information@woodflagcases.com, or call on our business phone. E-mail cancellations must contain the following: First name, Last name, and E-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information if we have questions in regards to canceling your order. Every effort will be made to accommodate this cancellation providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via E-mail or Phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

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Guarantee

All items are covered under the 30-day return policy. If you find an item is defective, you may return it for a refund or exchange within the 30-day period.

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Domestic Shipping Method information
Orders are shipped via FedEx Home or Ground unless Overnight or 2nd Day is requested. Shipping via Overnight or 2nd requires additional shipping charges.

Taxes
Woodflagcases.com is obligated to withhold sales tax for delivery within Ohio.

Military APO/FPO Address
If you would like us to ship to a military APO/FPO address we always use United States Postal Service Mail. Other transport services typically do not ship to APO/FPO addresses.

Hawaii, Alaska, American Territories
If shipping to Hawaii, Alaska, or any of the federally recognized American territories, we will ship United States Postal Service as default. We have found that it more cost-effective and ships faster than any other shipping method. However, by request, we will gladly ship another method at an additional cost.

International Shipping Method information
We are proud to ship Internationally! For international orders, we typically ship with United States Postal Service (once again, due to cost-effectiveness and shipment time) via air mail. If needed faster, please contact us to work out a faster method. All orders are based on size and weight. We will notify you the total charge once appropriate shipping method is determined. We will not process your order until you approve the charges.

Customer Account
If you have a customer account with one of the shipping services and would like your order charged to it, please supply your account number with your order.

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Order Tracking

You will receive an E-mail at the end of the day your order was shipped with information as to how it was shipped and the tracking number. This providing you submitted an order with a valid E-mail address. After obtaining your tracking number, you are invited to visit the web site of the shipping service used (www.fedex.com, www.usps.com, etc) to track your package. Please note that after the package leaves our warehouse, it leaves our responsibility into your responsibility. You assume responsibility of shipping because you paid for it. See 'Risk of Loss' section for more information.

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Shipping Restrictions

As we ship most orders via FedEx, you must specify a physical shipment address and not a Post Office Box. UPS will not deliver to P.O. Boxes

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Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

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Combining Orders

If you have more than one order pending with us, and would like to combine them, please send us notification via E-mail or business phone. If sending notification via E-mail, you must include the following: First name, Last name, and E-mail address. All information must be identical to that which was originally submitted. Please include contact information in the event we have questions regarding your request. Every effort will be made to accommodate you.

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Return Policy

We accept returns, for any reason, within 30 days of delivery of shipment for a refund via original credit card or exchange (we'll also refund the shipping cost if the return is a result of our error). To return an item(s), please contact us for your Return Goods Authorization Number (RGA). Without this number, we are not able to process your returned item(s). If an item is returned without an RGA number, we may at our discretion, confiscate the package with no responsibilities to the sender. We cannot accept returns of opened items, items returned more than 30 days after delivery, items that are not in their original packaging, or custom-made items (that are not defective). Some items may be subject to a 20% re-stocking fee.

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Refunds

We do not accept returns of any item that is not in its original condition, is damaged, or is missing parts. Please do not send us items that do not meet the acceptable condition, as we will only evaluate items with a pre-approved Return Goods Authorization Number (RGA). Please see our Return policy for more information. If you have provided a valid E-mail address, we will notify you of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Shipping costs are not refundable except if we made an error in processing your order. All items may be subject to a 20% re-stocking fee. After obtaining your RGA (Returned Goods Authorization) number from us, you may return your item(s) in the original container or a different container. Please enclose receipt, seal, and return to our physical address with appropriate shipping cost. We find that U.P.S. ships within 3-5 days and is the most cost-effective. We will process your return and, depending on the situation, issue you a refund or exchange. If you are exchanging for a similar item due to our error, we will also refund you all shipping charges when proof of the shipping cost is provided. If requesting a full refund, not at our error, we will issue a refund less shipping charges.

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Defective Product

We can assure you that we sell the highest quality flag cases available. Unfortunately, we cannot inspect sealed packaging destined for our customers As with all products, there is room for damaged condition. If you receive a damaged or defective product, and would like to return it for a refund or exchange, please contact us for your Return Goods Authorization Number (RGA). For more information on the RGA, please visit our Return Policy section.

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Privacy Notice

While we cannot guarantee that unauthorized access will never occur, rest assured that we take great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures. We do not rent, sell, or otherwise distribute any personal information from our customers to any other third party. Our site uses an order form for customers to request information, products, and services. We collect contact information and financial information which is used for the sole purpose of completing the business transaction. We do not send mailing lists or advertisements of any type. All pieces of information discarded are destroyed for your protection.

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Secure Server

Secure Sockets Layer
The Personal Customer information you provide -- including your credit card information -- to establish an account with us and to make purchases from us is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

Financial information via Telephone
If you still do not wish to provide your financial information, we are more than happy to obtain your information via alternate methods. If you would like to submit your order online, please fill out the order form completely except for the credit card section. Then in the 'Comments' section, please type, "Call for credit card number" and provide a valid telephone number. When we're ready to process your order, we will give you call for the needed financial information. If more convenient, please give us a call on our business line or fax. We are here answering phones Monday - Friday, 9am-5pm EST. If we are unavailable, please leave a detailed voice message.

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Copyright

All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of WoodFlagCases.com. The compilation of all content on this site is the exclusive property of WoodFlagCases.com.and protected by United States and international copyright laws. All software used on this site is the property of WoodFlagCases.com. or its software supplies and protected by United States and international copyright laws. By making them available on this site, WoodFlagCases.com. is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

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Visitor's Comments, etc.

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your communication and other content. If you do post content or submit material, and unless we indicate otherwise, you grant WoodFlagCases.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant WoodFlagCases.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify WoodFlagCases.com or its affiliates for all claims resulting from content you supply.

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Site Access

WoodFlagCases.com grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of WoodFlagCases.com. This license does not include any resale of commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; and downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, and to otherwise exploit for any commercial purpose without express written consent of WoodFlagCases.com.. Any unauthorized use terminates the permission or license granted by nonexclusive right to create a hyperlink to the home page and all other affiliated pages of WoodFlagCases.com. so long as the link does not portray offensive matter. You may not use any WoodFlagCases.com logo or other proprietary graphic or trademark as part of the link without express written permission.

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Liability

IN NO EVENT SHALL WOODFLAGCASES.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, INABILITY TO USE, OR RESULTS OF USE OF, THIS WEBSITE OR ANY CONTENT ON THIS WEBSITE, EVEN IF WOODFLAGCASES.COM OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THIS WEBSITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS WEBSITE. IF ANY PORTION OF THIS LIMITATION IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN WOODFLAGCASES.COM TOTAL LIABILITY TO YOU SHALL IN NO EVENT EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, IN WHICH CASE THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

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Product Descriptions

WoodFlagCases.com and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition. The information on this site may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing, and availability. In the event of a pricing error, we will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your transaction. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an Incorrect or Defective Item. Please see our return policy for further information. However, we ask you contact us prior to returning the item(s) so we may fully assess the problem to develop the most effective solution for both parties.

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Indemnification

In using this web site and our services, we ask you to agree to indemnify, defend, and hold WoodFlagCases.com and all of its agents, directors, employees, information providers, licensors and licensees, officers, and parent (collectively the "Indemnified Parties"), harmless from and against any and all liability and costs (including, without limitation, attorneys' fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use or the foregoing representations, warranties, and covenants. We ask that you will cooperate as fully as reasonably required in WoodFlagCases.com's defense of any claim. WoodFlagCases.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of WoodFlagCases.com.

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Service Refusal

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE AT ANY TIME FOR ANY REASON.

Termination

Woodflagcases.com may cancel or terminate your right to use the Service or any part of the Service at any time without notice. In the event of termination, you are no longer authorized to access the part of the Service affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Service, and the disclaimers and limitations of liabilities set forth in these Terms of Service, shall survive.

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Policy Changes

WoodFlagCases.com may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this site apply as soon as they are posted. By continuing to use this site after any changes are posted, you are indicating your acceptance of those changes. WoodFlagCases.com may add, change, discontinue, remove, or suspend any other content posted on this site, including features and specifications of products described or depicted on the site, temporarily or permanently, at any time, without notice and without liability.

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